Customer Service
support@keygeak.com
Free standard shipping on orders over $40
Return requests can be accepted within 30 days after the product has been delivered. Any requests to make a return/exchange of goods will no longer be available. Customized products do not support returns, because they are customized according to different customer needs.
We have two shipping methods: Standard Shipping & FedEx/UPS.
Standard Shipping Time: 7-15 days that depends on destination.
FedEx/UPS Shipping Time: 3-8 days that depends on destination.
š„ Great choice in gifts.
š A good assistant for work & games.
šCustomization notice
About smell: Because the mouse pad is shipped after production, it's normal to have some smell. It can be blown away in a cool and ventilated place for a few days.
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Free Shipping all site.
Products that are not marked as group buys are stock products. We will handle orders in 7 business days.
We have two shipping methods: Standard Shipping & FedEx.
Standard Shipping Time: 7-15 days.
FedEx Shipping Time: 5-8 days.
Refunds regarding products not received from a shipping courier.
We recommend contacting the courier regarding any issues with shipment. We do not offer refunds if they have an issue with delivery, nor will we resend the order.
The following situations will also not be eligible for a refund request:
1. Incorrect contact information or address was provided
2. Not reply via email or accept calls from the courier
3. Refusing to sign for the parcel
4. Refusing to pay any import tax or fee's
5. Refusing import clearance
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