Frequently Asked Questions

What kind of images do I need to build my customizer?


For performance reasons, the minimum recommended size is 1200x1200px or higher.

Can I provide the AI files myself??

Of course yes. If you are proficient in PS, you can directly give us the keycap layout and design you want.

May I change my design after purchasing?

Yes. When we receive your order, we will make a design draft for you. And we will send it to you to confirm. If you are not satisfied or want to change, we will re-design for you. Please don't worry.

Regarding the difference between the final product received and the picture designed?

During the production process, there will be some color differences, but you can rest assured that these differences must be minimal. We provide you with the clearest and most complete products.