Customer Service
support@keygeak.com
For ultimate typing experience and durability, we go with PBT material instead of ABS. Compared to ABS material, PBT is less common and feels textures, and is more durable. It's dry and not easy to get oily. It won't wear down over time as ABS does.
Dye sublimation uses solid resin inks, this type of ink will be biodegraded under high temperature and then penetrate into the keycaps to undergo sublimation. The keycap characters produced by this process can penetrate deep into the surface of the keycap and combine with the keycap itself. As a whole, it is better in gloss and firmness. The characters and patterns are bright in color and not easy to wear.
Highly comfortable, allowing users to tap in a natural posture, relieving long-term key input fatigue.
*Please offer the most detailed address, P.O. Box address is unable to deliver.
*The military address is unable to ship.
It normally takes 5 days for our Chinese warehouse staff to hand orders(excluding weekends and holidays).
Products that are not marked as group buys are stock products. We will arrange shipping to you in 7 business days.
We have two shipping methods:Free shipping&FedEx/DHL.
Free Shipping Time：7-15 days
FedEx/DHL Shipping Time: 1-3 days, remote areas 5-7 days.
Group Buy products please pay attention to the updated information.
Refunds regarding products not received from a shipping courier.
We recommend contacting the courier regarding any issues with shipment. We do not offer refunds if they have an issue with delivery, nor will we resend the order.
The following situations will also not be eligible for a refund request:
1. Incorrect contact information or address was provided
2. Not reply via email or accept calls from the courier
3. Refusing to sign for the parcel
4. Refusing to pay any import tax or fee's
5. Refusing import clearance
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