Matcha Ice Cream

SHIPPING POLICY

*Please offer the most detailed address, P.O. Box address is unable to deliver.
*The military address is unable to ship.

It normally takes 5 days for our Chinese warehouse staff to hand orders(excluding weekends and holidays).

Products that are not marked as group buys are stock products. We will arrange shipping to you in 7 business days.

We have two shipping methods:Free shipping&FedEx/DHL.

Free Shipping Time：7-15 days

FedEx/DHL Shipping Time: 3-7 days.

Group Buy products please pay attention to the updated information.

RETURN & REFUND

Refunds regarding products not received from a shipping courier.

We recommend contacting the courier regarding any issues with shipment. We do not offer refunds if they have an issue with delivery, nor will we resend the order.

The following situations will also not be eligible for a refund request:

1. Incorrect contact information or address was provided

2. Not reply via email or accept calls from the courier

3. Refusing to sign for the parcel

4. Refusing to pay any import tax or fee's

5. Refusing import clearance