Customer Service
support@keygeak.com
This custom keycaps set is Cherry profile PBT set, not shine through.
✅ Compatible with Cherry MX switches
Please DM or email us to tell us your idea.
After you place your order, we’ll start designing for you and send you the layout for confirmation. If there’s anything you’re not satisfied with, you can request a refund anytime before the order is shipped.
Please keep your email available. We will send you a confirmation within three days at most. The email may end up in your spam folder, so please check there as well.
*Please offer the most detailed address, P.O. Box address is unable to deliver.
*The military address is unable to ship.
It normally takes 5 days for our Chinese warehouse staff to hand orders(excluding weekends and holidays).
Products that are not marked as group buys are stock products. We will arrange shipping to you in 7 business days.
We have two shipping methods:Free shipping&FedEx/DHL.
Free Shipping Time:7-15 days
FedEx/DHL Shipping Time: 1-3 days, remote areas 5-7 days.
Group Buy products please pay attention to the updated information.
Refunds regarding products not received from a shipping courier.
We recommend contacting the courier regarding any issues with shipment. We do not offer refunds if they have an issue with delivery, nor will we resend the order.
The following situations will also not be eligible for a refund request:
1. Incorrect contact information or address was provided
2. Not reply via email or accept calls from the courier
3. Refusing to sign for the parcel
4. Refusing to pay any import tax or fee's
5. Refusing import clearance
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